Legal Information

1. Introduction. CreativeContentFlow ("we," "us," or "our"), located at 14 Rue de la Loge, 34000 Montpellier, France, is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR").

2. Data Controller. The data controller is CreativeContentFlow, 14 Rue de la Loge, 34000 Montpellier, France. Email: [email protected].

3. Data We Collect. We collect the following personal data: (a) identification data (name, email address) submitted via our contact forms; (b) usage data (IP address, browser type, pages visited) collected automatically through essential cookies; (c) communication content when you email us directly.

4. Purpose of Processing. Your data is processed for: (a) responding to your inquiries and providing requested services; (b) fulfilling contractual obligations; (c) complying with legal obligations; (d) improving our website functionality through anonymized analytics.

5. Legal Basis. We process your data under Article 6(1)(b) GDPR (performance of a contract) and Article 6(1)(f) GDPR (legitimate interest in responding to inquiries). For marketing communications, we rely on Article 6(1)(a) GDPR (explicit consent).

6. Data Retention. Contact form submissions are retained for 24 months from the date of submission. Cookie data is retained for the duration specified in our Cookie Policy. Contract-related data is retained for the duration required by French commercial law (5 years).

7. Data Sharing. We do not sell your personal data. Data may be shared with: (a) hosting providers (EU-based) for website operation; (b) email service providers for communication; (c) payment processors for transaction handling. All third parties are bound by data processing agreements.

8. International Transfers. If data is transferred outside the EU/EEA, we ensure adequate protection through Standard Contractual Clauses (SCCs) or adequacy decisions per Chapter V of the GDPR.

9. Your Rights. Under the GDPR, you have the right to: (a) access your personal data (Article 15); (b) rectify inaccurate data (Article 16); (c) request erasure ("right to be forgotten") (Article 17); (d) restrict processing (Article 18); (e) data portability (Article 20); (f) object to processing (Article 21); (g) lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés).

10. Exercising Your Rights. To exercise any of these rights, contact us at [email protected] with proof of identity. We will respond within 30 days.

1. Agreement to Terms. By engaging CreativeContentFlow ("Company"), located at 14 Rue de la Loge, 34000 Montpellier, France, for content marketing, copywriting, or related services, you ("Client") agree to the following terms.

2. Scope of Services. Services are defined in the project proposal or statement of work provided to the Client. Any additional work beyond the agreed scope will require a written change order and may incur additional fees.

3. Payment Terms. Invoices are due within 14 calendar days of issue unless otherwise agreed. Late payments incur a 1.5% monthly interest charge. All prices are exclusive of applicable taxes (TVA). The Company reserves the right to suspend work for overdue invoices.

4. Project Timeline. Estimated delivery dates are provided in good faith. Delays caused by the Client (e.g., delayed feedback, missing materials) will extend the timeline proportionally. Force majeure events relieve the Company from timeline obligations.

5. Intellectual Property. Upon full payment, all deliverables (content, copy, strategies, frameworks) are transferred to the Client. The Company retains the right to showcase work in its portfolio unless explicitly restricted in writing. Pre-existing tools, templates, and methodologies remain the property of the Company.

6. Confidentiality. Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives termination for a period of 24 months.

7. Limitation of Liability. The Company's total liability shall not exceed the total fees paid by the Client under the relevant engagement. The Company is not liable for indirect, incidental, or consequential damages.

8. Termination. Either party may terminate with 14 days' written notice. The Client is responsible for payment of all work completed up to the termination date. Non-refundable deposits are forfeited upon termination by the Client.

9. Governing Law. These terms are governed by French law. Disputes shall be resolved before the competent courts of Montpellier, France.

1. What Are Cookies. Cookies are small text files placed on your device when you visit a website. They help us understand how you interact with our site and improve your experience.

2. Cookies We Use. CreativeContentFlow uses only essential cookies necessary for the website to function correctly. These include: (a) session cookies for navigation continuity; (b) preference cookies to remember your cookie consent choice via localStorage; (c) security cookies to protect against cross-site request forgery.

3. What We Do NOT Use. We do not use: (a) advertising or remarketing cookies; (b) third-party analytics cookies that track individual behavior across sites; (c) social media tracking pixels; (d) any cookies that require GDPR consent beyond essential functionality.

4. LocalStorage. We use browser localStorage to persist your cookie consent preference. This data is stored locally on your device and is not transmitted to any server. You can clear it at any time through your browser settings.

5. Managing Cookies. You can control cookies through your browser settings. Disabling essential cookies may impair website functionality. Most browsers allow you to block or delete cookies through their settings menu.

6. Updates. This Cookie Policy may be updated periodically. Material changes will be communicated through a notice on our website. Last updated: January 2026.

7. Contact. For questions about our cookie practices, contact CreativeContentFlow at [email protected], 14 Rue de la Loge, 34000 Montpellier, France.

1. Scope. This policy applies to all services provided by CreativeContentFlow ("Company"), 14 Rue de la Loge, 34000 Montpellier, France, including content strategy, copywriting, content operations, and related consulting services.

2. Refund Eligibility. Refunds are assessed on a case-by-case basis. A refund may be issued if: (a) work has not commenced and the cancellation is made within 48 hours of payment; (b) the Company fails to deliver the agreed deliverables due to its own error; (c) a clear breach of the agreed scope of work is demonstrated.

3. Non-Refundable Items. The following are non-refundable: (a) deposits or initial payments for projects where work has already commenced; (b) completed deliverables that have been reviewed and approved by the Client; (c) third-party costs incurred on behalf of the Client (stock photography, software licenses, ad spend); (d) rush fees or expedited service premiums.

4. Refund Process. To request a refund: (a) email [email protected] with your invoice number and reason for the refund request; (b) we will acknowledge receipt within 2 business days; (c) we will evaluate and respond with a decision within 10 business days; (d) approved refunds are processed within 14 business days to the original payment method.

5. Partial Refunds. Where work has been partially completed, a partial refund may be calculated based on the percentage of completed vs. remaining deliverables, at the Company's reasonable discretion.

6. Disputes. If you are dissatisfied with our refund decision, you may escalate the matter in writing to the Company's management. Unresolved disputes are subject to the jurisdiction of the courts of Montpellier, France.

7. Statutory Rights. Nothing in this policy affects your statutory rights under French consumer law (Code de la consommation) or the EU Consumer Rights Directive 2011/83/EU.